• 1. What is Xuno?

    Xuno is an online platform to send money from US to Nepal in association with Siddhartha Bank Ltd and powered by SilaMoney.
    It is the most easy and compliant service for online money transfer. Customer needs to follow three simple steps to send money to Nepal

    • Register on Xuno site by providing elementary details.
    • Provide beneficiary's details in Nepal.
    • Transfer money from Online Bank
  • 2. Who can use Xuno?

    Any person who wishes to send money to an individual/organization in Nepal can use Xuno.

  • 3. Which currencies can you use to make a remittance?

    Presently, you can make a remittance in U.S Dollars. The remittance will be delivered to your beneficiary's bank account in Nepalese Rupees.

  • 4. Which countries does Xuno Platform serve from?

    Presently you can send money from USA. We will soon introduce this platform to other countries as well.

  • 5. Why is Xuno safe?

    Xuno® does not share the personal information provided by you with any third party (unless, of course, required to do so by law). For details read our Privacy Policy. When you make a remittance at Xuno, you make an Online Transfer to directly debit your bank account. All transactions are carried out across secure encrypted lines and state-of- the-art firewalls, which have gone through extensive security tests.

  • 6. What type of payments can you make through Xuno?

    Inward remittances for: family maintenance, purchase of property, investments, transfers to NPR accounts are the kinds of payments that you can make through Xuno®.

  • 7. What are the different payment modes offered by Xuno?

    Presently, Xuno offers you only one payment mode:
    Online Transfer : Completely web-based and totally paperless way to send money to Nepal. This facility is currently available in United States. In the United States, it is carried out via the Automated Clearing House or ACH facility, whereby money is directly debited from your existing US bank account and transferred to our account.

    We are adding other Modes of Payment soon. Please call 1-866-356-1201 or write to us at info@xuno.co for more details.

  • 8. What are the different delivery modes offered by Xuno?

    Money sent by you will be delivered into your beneficiary’s bank account. Your beneficiary in Nepal needs to have a valid Bank Account with the corresponding banks in our network.

     
  • 9. How long does it take for a beneficiary to receive money?

    The beneficiary is informed about the money order on the business day of the transaction and will be delivered (direct bank deposit) within the SLA defined for selected delivery speed.

  • 10. What is the Remittance Transaction Reference Number or RTRN?

    The Remittance Reference Number or RTRN is the unique number displayed on your screen at the time of booking your remittance. Consider it the root of your transaction.

    • You get to know the exact status of your transfer by simply clicking on your RTRN on our Online Tracker.
    • If you are writing an email to us, you need to quote your RTRN.
  • 11. How are you informed of your transaction status?

    Once you book a remittance on Xuno® website, we keep you informed on the status of your remittance through regular email updates and reminders. The various statuses display and their explanation is as follows:

    • Pending: This means that, your transaction is under verification and is awaiting for processing processing.
    • Cancelled: This means that you have cancelled the transaction within the 30 minutes window, after initiating the order.
    • Processing: This means that we have received your Online Transfer instruction and it is in the banking channels for clearing.
    • Funds in clearing: This means that your Online Transfer instruction has been cleared, or your funds have been dispatched to your beneficiary.
    • Delivered: This means that the payment has been made to your beneficiary’s bank account and you can view the delivery details against your Remittance Reference Number.

    Of course, apart from regular email updates from Xuno.To follow your transaction status, please log-in to xuno.co and go to “My Transactions”.

  • 12. Is there a limit on the number of beneficiaries that you can remit money to in Nepal?

    No. You can send the money to as many people as you wish. Xuno® has an Address Book tool where you can enter and store your beneficiaries' details.

  • 15. Do you or your beneficiary need to open any special bank account?

    No, your beneficiary can use her/his existing bank account in Nepal to receive fund sent through Xuno®.

Online Transfers

  • 1. What is an online Transfer?

    An Online Transfer is a completely paperless, web-based way to send money to Nepal through Xuno. It is a completely online mode of sending money from US to Nepal, brought to you by xuno.co.Customer needs to follow three simple steps to send money to Nepal.

    • Register on Xuno® site by providing elementary details.
    • Provide the beneficiary's details and bank account information in Nepal.
    • Send Money
  • 2. What are the benefits of an online Transfer?

    When you send money from your bank account in the United States via an Online Transfer, we receive the money in 2 working days from your bank. No extra cost is passed on to you.

  • 3. Which currencies can you send via Online Transfer?

    Presently, you can send only in one currency via Online Transfer - USD.

  • 4. What is Automated Clearing House (ACH)?

    ACH stands for Automated Clearing House. In the United States, the ACH Network is a highly reliable and efficient nationwide electronic funds transfer system governed by the (NACHA) National Automated Clearing House Association's operating rules, which authorize inter-bank clearing of electronic payments.

  • 5. How do you make an Online Transfer from the United States?

    To use Xuno®'s Online Transfer mode, you need to follow the following steps:

    • As a First-time user, you need to complete a one-time Registration process.
    • Your details are verified through a one-time verification process, which takes 24 hours.
  • 6. Where can you check the status of your transaction?

    To follow your transaction status, please log-in to xuno.co and go to “My Transactions”.

  • 7. When is money transferred from your bank account?

    Generally, money is transferred from your bank account to Xuno on the 2nd or 3rd working day from the date of making the money transfer request. You have to also ensure that your account has sufficient funds for the transfer to take place. In case there is NSF bounce your bank account will be fined USD 35.00 for reprocessing. All holidays - weekends, public holidays in Nepal and the US have to be excluded while calculating working days.

Fees, Charges and Limits

Troubleshooting